Police Units

Patrol Division


The patrol division of the Pigeon Forge Police Department is supervised by Captain Ralph Carr (ralphcarr@cityofpigeonforgetn.gov).  The patrol and traffic divisions work four 10-hour days.  They do not rotate with the exception of their regular days off.


The three patrol shifts are supervised by a lieutenant that serve as watch commanders.  They oversee both the patrol and traffic division related functions.  The patrol division has forty-one officers assigned to it.  Of these 41 officers, each shift has one sergeant and two corporals.  The traffic division has a total of 8 officers.  Those traffic officers ride motorcycles when the weather permits. 


The department also has 2 school resource officers that serve at the Pigeon Forge High School and Pigeon Forge Middle School.  The school resource officer at the middle school also serves as the department’s DARE instructor.  The department also has a code enforcement officer that is assigned to the public works department. 


Patrol is the primary law enforcement function embracing much more than the act of patrolling.  It is a generalized function in which officers engage in a wide variety of activities to include, but not limited to, enforcing criminal laws, traffic enforcement, answering calls for service, conducting preliminary and follow up investigations, transporting prisoners, crime preventions and community relations.  Our officers work close to 70 special events a year.  Those events range from something as small as a kindergarten class visiting the police department to helping with a 7-day event such as the National Quartet Convention. 


The department operates 24-hours a day, seven days a week, 365 days a year to provide our citizens and visitors the best service available. patrol units.jpg


Motor Unit

The Pigeon Forge Police Department has a motorcycle division known as the Street Knights that includes eight officers.  All of the officers are required to complete the basic police riders course as well as the basic radar operator course.  The officers must be physically fit to perform all duties associated with operating a motorcycle.  The primary functions of the motor unit are traffic enforcement and crash investigations throughout the city.  The motor officers are actively engaged in community relations and are more accessible.  The unit is assigned directed patrols to target areas which have been shown to be trouble spots due to crash reports or citizen/guest complaints.  The unit is also used to participate in funerals and escort dignitaries that may be visiting the area.  The motor unit generally operates from March to October (depending on the weather) but can be seen out and about on a warm day in January. 


If you have any traffic concerns or complaints that you would like to see the Street Knights address you can reach out to us by calling and asking to speak to a lieutenant or shift supervisor on duty at 865-453-9063, or you can email your concerns to pd@cityofpigeonforgetn.gov





Tactical Rescue Unit

The Tactical Rescue Unit (TRU) is primarily deployed in those situations or events which, by their nature, are more dangerous or hazardous to officers than the majority of calls for service.  Some of the situations that the TRU team may be deployed are hostage taking, sniper, barricaded gunman, major felony arrests, search warrants involving dangerous suspects or any other type of call the watch commander or shift supervisor deems necessary the TRU team be activated.  The TRU team is comprised of sworn officers from the Pigeon Forge Police Department and who are assigned to either an assault team or sniper duties. 


The requirements to be a member of the unit are very stringent.  Those requirements are at least 2-years of service with the Pigeon Forge Police Department, score 92% or better on all phases of their firearms qualifications, all members must be disciplined and capable of responding to orders in a safe and efficient manner, must be team oriented to enhance the quality and efficiency of the TRU team, must successfully complete the Pigeon Forge Police Department’s SWAT training course, and must undergo an intensive interview with members of the team.

 TRU Team.jpg

Support Services

Communications Division


The operations support division consists of 12 civilian employees who serve as communication officers for the department.  These communication officers are nationally certified in communications and crime information data access.  The communication officers answer 911 calls as a Public Safety Answering Point (PSAP) for the City of Pigeon Forge and can be utilized as a backup answering point for any agency in Sevier County.  When they aren’t answering 911 calls, the communication officers are responsible for a multitude of tasks which include dispatching officers to calls for service, completing wanted or stolen information checks of people, vehicles, and other items, monitor and answering a number of phone lines, and monitor the closed circuit camera system for the city for various locations inside the city including traffic cameras. 


Crisis Negotiation Unit


The crisis negotiation unit (CNU) is comprised of ten members of the Pigeon Forge Police Department, both sworn officers and civilian employees, who have completed a forty-hour basic Crisis Negotiations course. Crisis situations can require special attention.  The CNU is subject to activation at any time and must respond with all necessary equipment to deal with the crisis at hand. 




The records division is comprised of three civilian employees; one Administrative Assistant to the Chief of Police that is also the Records Supervisor, one City Court Clerk/Records Clerk, and one Records Clerk.  This office is responsible for maintaining a variety of reports and records which include, but are not limited to, crash reports, arrest and incident reports, and city citations. 


Pigeon Forge Municipal Court is held at the Pigeon Forge Police Department (3225 Rena Street) on Wednesdays of each month at 2:00 p.m.  This court handles all citations which were issued for moving, parking and any other city ordinance violations.  For questions regarding Pigeon Forge Municipal Court, please call 865-429-7411 (M-F 8:00 am-4:30 pm).  If you were arrested by our agency, your court will be scheduled through Sevier County General Sessions Court (865-453-6116).  Questions regarding the status of your driver’s license will have to be directed to the Department of Safety (www.tn.gov/safety).




The Administrative Division is supervised by Captain Dennis Adams (dadams@cityofpigeonforgetn.gov).  He is responsible for the Communications Division, the Records Division, the Training Division, and Support Services.  This group is responsible for all the administrative support for the police department, making them vital for the department to function each day.