The Operations Support Division is comprised of nine (9) civilian employees who serve as Communications Officers for the department. These employees are nationally certified in communications and crime information data access. The Communications Officers answer E 911 calls as a Public Safety Answering Point (PSAP) for the City of Pigeon Forge and can be utilized as a backup answering point for any agency in Sevier County. When not answering E 911 calls, the Communications officers are responsible for a multitude of tasks which include, but not limited to the following:
- Dispatch calls for service to officers
- Complete wanted/stolen information checks of people, vehicles, and other items
- Answer administrative phone lines
- Monitor closed circuit camera system for the city complex
These are just a few responsibilities of the Communications Officers. Rest assured they are ready to assist you in your every need.
Crisis Negotiation Unit
The Crisis Negotiation Unit (CNU) is comprised of ten (10) members of the Pigeon Forge Police Department who have completed a forty (40) hour Basic Crisis Negotiations course. Three (3) members of the CNU have completed the Advanced Crisis Negotiations course. The unit has five (5) sworn officers and five (5) communications officers on its roster. Crisis situation can require special attention and that is the reason for the existence of this unit. The CNU is subject to activation at anytime and must respond with all necessary equipment to deal with the crisis at hand.
The Records Division is comprised of three (3) civilian employees. There is one (1) Administrative Assistant to the Chief of Police/ Records Supervisor, one (1) City Court Clerk/ Records Clerk, and one (1) Records Clerk. This office is responsible for maintaining a variety of reports and records which include, but are not limited to the following: Crash, Arrest, Incident reports as well as all City Citations.
Pigeon Forge City Court is held at the Pigeon Forge Police Department (225 Pine Mountain Road) on three (3) Wednesdays of each month at 2:00 p.m. This court handles all citations which are issued for moving, parking, and any other city ordinance violations. For questions regarding Pigeon Forge Municipal Court please call 865-429-7411. If you were arrested by our agency, your court will be scheduled through Sevier County General Sessions Court which can be reached at 865-453-6116.
Questions regarding how to obtain or reinstate a driver's license can be found online at Department of Safety.